Privacy Policy

The App is intended for registered healthcare professionals and authorised users. Use the App only in line with applicable laws and any terms we provide.

When you register or sign in (including OTP-based mobile login), we may collect:

• Mobile number
• Verification codes / OTPs (used only to authenticate you)
• Access tokens, refresh tokens, and session-related data

We may collect and show profile information from our systems or that you provide, such as:

• Name and professional title
• Contact details (e.g. email, phone) where applicable
• Profile photograph, if you upload one
• Other professional or account fields in your HCP profile

Depending on features you use, we may collect:

• Digital service requests and related form fields
• Files you upload (e.g. images, documents, audio) for those services
• Feedback you send
• Interactions with content (e.g. likes, preferences) where the feature exists

Our servers may automatically receive, for example:

• IP address
• Device type, operating system, and App version
• Approximate location from IP (if applicable)
• Timestamps, screens or content viewed, and similar logs

We use this to run, secure, and improve the App.

The App stores tokens and basic account data on your device so you can stay signed in. Logging out removes that local data from the App; uninstalling removes the App and its local data. Server-side data is handled as in sections 7 and 8.

RPGLS is a healthcare-sector app. We may process:

• Professional healthcare provider information tied to your account
• Medical/pharmaceutical educational content you view or interact with (e.g. library items, slides, banners, product information)
• Information you voluntarily enter in requests, uploads, or feedback that refers to clinical situations, treatments, products, adverse events, or similar medical context

Do not include unnecessary patient identifiers or sensitive health details unless you are allowed to and it is truly needed.

The App does not read or sync data from Google Health Connect, Apple Health, or similar sensor / fitness health systems (e.g. steps, heart rate, blood glucose) in the current version. If we add that later, we will update this Policy and obtain any required consent and permissions.

We use it to: authenticate you; provide education, product information, and services for professionals; process requests and uploads; personalise content where offered (e.g. recommendations); handle feedback; and meet legal and regulatory obligations that may apply to pharmaceutical companies (e.g. reporting where required).

We rely on purposes such as: performing our contract with you (providing the App); legitimate interests (security, improvement, professional audience); compliance with law; and, where required, your consent (e.g. certain communications or optional features).

We may share information with:

• Service providers who host, operate, or support the App (under contracts requiring protection of data)
• Advisers, auditors, or authorities when required
• Law enforcement or regulators when we believe disclosure is legally required or necessary to protect rights, safety, or property

We do not sell your personal information to data brokers. If we are involved in a merger or sale of assets, information may be transferred with appropriate safeguards and notice where the law requires.

The App may request permissions your device supports (for example camera or storage) so you can upload images or files or use related features. You can allow or deny these in system settings; some features may not work without them.

We keep personal information only as long as needed for the purposes above:

• While your account is active and you use the App
• After you ask us to delete your account or data: we will delete or anonymise personal data within ninety (90) days after we verify your request, unless law or regulation requires a longer period (e.g. regulatory, tax, audit, pharmacovigilance, or legal claims), or until backups roll off on a reasonable schedule consistent with those rules

Information that is aggregated or de-identified so it does not identify you may be kept longer.

You may have rights under applicable law to access, correct, object, withdraw consent (where relevant), or request deletion, subject to exceptions.

To request deletion or exercise rights, email info@rpglifesciences.com with:

• Subject: "RPGLS App – Data privacy request"
• Your registered mobile number and name
• What you want: access / correction / deletion / other

We will verify your identity where reasonable and respond within legal time limits.

Logout or uninstall clears data on the device only; it does not delete your account on our servers—use the email process for that.

We use reasonable technical and organisational measures to protect information. No system is perfectly secure.

The App is not for children. We do not knowingly collect data from children. Contact us if you believe a child has used the App with personal data.

Your data may be processed in countries other than where you live. Where required, we use appropriate safeguards.

We may update this Policy and will post a new effective date. Continued use after updates means you accept the revised Policy, except where the law requires separate consent for material changes.

info@rpglifesciences.com